{"xsrfToken":"93fa934b8e261184c77f79f4736c8c627d8312d0_lout","branding":{"id":"5","key":"css","name":"Customer Support System","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#c2041d","headerLinkHoverBGColor":"#c2041d","headerBadgeColor":"#c2041d"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Get Help with your 3DM Requests","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Get Help with your 3DM Requests","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"fr-FR":{"helpCenterTitle":"Obtenez de l'aide pour les demandes 3DM","sharedPortalName":"Centre d'aide","localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#2a3e52","helpCenterTitleColor":"#f7f8f9","bannerMediaApiUrl":"https://api.media.atlassian.com/file/385f88ba-20aa-46e0-9325-9ae7ff54c7e9/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ODFhYjZkOS0wOTY1LTQ0ZTgtYmZiMi00MGRiYThhYTFkZDIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM4NWY4OGJhLTIwYWEtNDZlMC05MzI1LTlhZTdmZjU0YzdlOSI6WyJyZWFkIl19LCJleHAiOjE3Mzc1MjE0NzIsIm5iZiI6MTczNzUyMDg3Mn0.xtTH3k48MmwPT_cQnAGvJE2hQNFaERSFZjKhc5ji03c&client=581ab6d9-0965-44e8-bfb2-40dba8aa1dd2&height=300&mode=fit","bannerMediaApiFileId":"385f88ba-20aa-46e0-9325-9ae7ff54c7e9","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"css","projectId":10032,"serviceDeskId":5,"name":"Customer Support System","description":"<p>Welcome to the 3DM Help Desk.</p>\n<hr>\n<div class=\"table-wrap\">\n <table class=\"confluenceTable\">\n <tbody>\n <tr>\n <td class=\"confluenceTd\">To modify, cancel or rush an order,</td>\n <td class=\"confluenceTd\">choose <b>Orders</b></td>\n </tr>\n <tr>\n <td class=\"confluenceTd\">To inquire about the status of a receiving, return, order, or inventory</td>\n <td class=\"confluenceTd\">choose <b>Inventory</b></td>\n </tr>\n <tr>\n <td class=\"confluenceTd\">To file a claim about a damaged, lost or wrongly shipped package</td>\n <td class=\"confluenceTd\">choose <b>Claim</b></td>\n </tr>\n <tr>\n <td class=\"confluenceTd\">To request a kitting job</td>\n <td class=\"confluenceTd\">choose <b>Jobs</b></td>\n </tr>\n <tr>\n <td class=\"confluenceTd\">For all other questions</td>\n <td class=\"confluenceTd\">choose <b>Support</b></td>\n </tr>\n </tbody>\n </table>\n</div>","portalBaseUrl":"/servicedesk/customer/portal/5","onlyPortal":false,"reqTypes":[{"id":"125","name":"Address Issue","descriptionHtml":"","callToAction":"Address Issue","introHtml":"<p>An order cannot be shipped or delivered as there is an issue with the delivery address</p>","icon":10497,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10497","groups":[11],"key":""},{"id":"49","name":"Cancel Order","descriptionHtml":"<p>See our help page <a href=\"https://client.support.3-dm.com/servicedesk/customer/portal/5/article/1254719501\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to cancel an order?</a></p>","callToAction":"Cancel Order","introHtml":"<p>Cancel an order before it ships</p>","icon":10550,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[11],"key":""},{"id":"55","name":"Damaged Package/Item","descriptionHtml":"<p>You can find links to the carriers' tracking pages <b><a href=\"https://groupe3dm.atlassian.net/servicedesk/customer/portal/5/article/1248165902\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a></b></p>","callToAction":"Damaged Package/Item","introHtml":"<p>A package was damaged</p>","icon":10521,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[14],"key":""},{"id":"62","name":"Destruction Request","descriptionHtml":"","callToAction":"Destruction Request","introHtml":"<p>Ask the warehouse to dispose of stock</p>","icon":10472,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[15],"key":""},{"id":"61","name":"Inventory Check","descriptionHtml":"","callToAction":"Inventory Check","introHtml":"<p>Check the status of inventory in the warehouse</p>","icon":10546,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[15],"key":""},{"id":"63","name":"Inventory Status Inquiry","descriptionHtml":"","callToAction":"Inventory Status Inquiry","introHtml":"<p>Ask about the status of inventory</p>","icon":10483,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[12],"key":""},{"id":"48","name":"Kitting Request","descriptionHtml":"<p>Please enter the kits you want to create, and the quantity desired</p>","callToAction":"Kitting Request","introHtml":"<p>Start a kitting job</p>","icon":10481,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[15],"key":""},{"id":"60","name":"Lost Package","descriptionHtml":"<p>You can find links to the carriers' tracking pages <b><a href=\"https://groupe3dm.atlassian.net/servicedesk/customer/portal/5/article/1248165902\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a></b></p>","callToAction":"Lost Package","introHtml":"<p>A package was lost in transit</p>","icon":10540,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[14],"key":""},{"id":"50","name":"Modify Order","descriptionHtml":"<p>See our help page <a href=\"https://client.support.3-dm.com/servicedesk/customer/portal/5/article/1255145474\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to modify an order?</a></p>","callToAction":"Modify Order","introHtml":"<p>Change the contents of an order</p>","icon":10575,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10575","groups":[11],"key":""},{"id":"65","name":"Order Issue","descriptionHtml":"","callToAction":"Order Issue","introHtml":"<p>The wrong order or wrong items were delivered</p>","icon":10472,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[14],"key":""},{"id":"52","name":"Order Status Inquiry","descriptionHtml":"","callToAction":"Order Status Inquiry","introHtml":"<p>Ask about the progress of an order</p>","icon":10574,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10574","groups":[11],"key":""},{"id":"59","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>For any and all other inquiries</p>","icon":10549,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[13],"key":""},{"id":"97","name":"Quote Request","descriptionHtml":"","callToAction":"Quote Request","introHtml":"<p>Request a quote for a particular order, receiving, etc.</p>","icon":10586,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10586","groups":[13],"key":""},{"id":"54","name":"Receiving Inquiry","descriptionHtml":"","callToAction":"Receiving Inquiry","introHtml":"<p>Ask about the status of a receiving</p>","icon":10572,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10572","groups":[12],"key":""},{"id":"58","name":"Report a technical issue","descriptionHtml":"","callToAction":"Report a technical issue","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[13],"key":""},{"id":"53","name":"Return Inquiry","descriptionHtml":"","callToAction":"Return Inquiry","introHtml":"<p>Ask about the status or details of a return</p>","icon":10573,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10573","groups":[12],"key":""},{"id":"106","name":"Return Label Request","descriptionHtml":"","callToAction":"Return Label Request","introHtml":"<p>Request a return label for a client</p>","icon":10573,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10573","groups":[23],"key":""},{"id":"51","name":"Rush Order","descriptionHtml":"<p>See our help page <a href=\"https://client.support.3-dm.com/servicedesk/customer/portal/5/article/1255702530\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to rush an order?</a></p>","callToAction":"Rush Order","introHtml":"<p>Get an order out more quickly than usual</p>","icon":10530,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[11],"key":""},{"id":"124","name":"Sale/Event Notification","descriptionHtml":"","callToAction":"Sale/Event Notification","introHtml":"<p>Use this to notify 3DM of an upcoming sale, or important event that requires our attention</p>","icon":10496,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[13],"key":""},{"id":"123","name":"Special Request","descriptionHtml":"","callToAction":"Special Request","introHtml":"<p>Initiate a special request job. Custom manual order, transfer of goods etc..</p>","icon":10525,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[15],"key":""},{"id":"57","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>For technical assistance</p>","icon":10520,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[13],"key":""},{"id":"44","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"Orders"},{"id":23,"name":"Return Requests"},{"id":14,"name":"Claims"},{"id":12,"name":"Inventory"},{"id":15,"name":"Jobs"},{"id":13,"name":"Support"}],"orderMapping":{"11":[125,49,50,51,52],"12":[63,53,54],"10":[48],"14":[65,60,55],"23":[106],"13":[124,97,59,57,58],"15":[123,62,48,61]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c6c947d5-0112-3c4d-a5aa-c4eb2e47666f","appLinkName":"System Confluence","appLinkUrl":"https://groupe3dm.atlassian.net/wiki","spaceKey":"CSS","spaceName":"Customer Support System","spaceUrl":"https://groupe3dm.atlassian.net/wiki/spaces/CSS","isServer":false},"labels":[],"projectKey":"CSS","serviceDeskId":5,"kbLinkDomainURLs":["https://groupe3dm.atlassian.net","https://client.support.3-dm.com"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CSS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ODFhYjZkOS0wOTY1LTQ0ZTgtYmZiMi00MGRiYThhYTFkZDIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAzMiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzc1MjIwNzIsIm5iZiI6MTczNzUyMDg3Mn0.b6dNNDhNpiBagq5_Wu8bKFZOuar-PtY5JGGx0a5FkrU","targetCollection":"upload-project-10032","endpointUrl":"https://api.media.atlassian.com","clientId":"581ab6d9-0965-44e8-bfb2-40dba8aa1dd2","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://groupe3dm.atlassian.net/wiki","kbLinkDomainURLs":["https://groupe3dm.atlassian.net","https://client.support.3-dm.com"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}