Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
You can find links to the carriers' tracking pages here
Required fields are marked with an asterisk*
{"xsrfToken":"051714d440208149e10403c1c8d74c21bc3e969c_lout","branding":{"id":"5","key":"css","name":"Customer Support System","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#c2041d","headerLinkHoverBGColor":"#c2041d","headerBadgeColor":"#c2041d"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Get Help with your 3DM Requests","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Get Help with your 3DM Requests","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"fr-FR":{"helpCenterTitle":"Obtenez de l'aide pour les demandes 3DM","sharedPortalName":"Centre d'aide","localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#2a3e52","helpCenterTitleColor":"#f7f8f9","bannerMediaApiUrl":"https://api.media.atlassian.com/file/385f88ba-20aa-46e0-9325-9ae7ff54c7e9/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ODFhYjZkOS0wOTY1LTQ0ZTgtYmZiMi00MGRiYThhYTFkZDIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM4NWY4OGJhLTIwYWEtNDZlMC05MzI1LTlhZTdmZjU0YzdlOSI6WyJyZWFkIl19LCJleHAiOjE3NjU3NTI4NTksIm5iZiI6MTc2NTc1MjI1OX0.8S6hI1bAxLaGyA7i07-SSqKjwc_UPeCctZG72ROPvjY&client=581ab6d9-0965-44e8-bfb2-40dba8aa1dd2&height=300&mode=fit","bannerMediaApiFileId":"385f88ba-20aa-46e0-9325-9ae7ff54c7e9","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"css","projectId":10032,"serviceDeskId":5,"name":"Customer Support System","description":"<p>Welcome to the 3DM Help Desk.</p>\n<hr>\n<div class=\"table-wrap\">\n <table class=\"confluenceTable\">\n <tbody>\n <tr>\n <td class=\"confluenceTd\">To modify, cancel or rush an order,</td>\n <td class=\"confluenceTd\">choose <b>Orders</b></td>\n </tr>\n <tr>\n <td class=\"confluenceTd\">To inquire about the status of a receiving, return, order, or inventory</td>\n <td class=\"confluenceTd\">choose <b>Inventory</b></td>\n </tr>\n <tr>\n <td class=\"confluenceTd\">To file a claim about a damaged, lost or wrongly shipped package</td>\n <td class=\"confluenceTd\">choose <b>Claim</b></td>\n </tr>\n <tr>\n <td class=\"confluenceTd\">To request a kitting job</td>\n <td class=\"confluenceTd\">choose <b>Jobs</b></td>\n </tr>\n <tr>\n <td class=\"confluenceTd\">For all other questions</td>\n <td class=\"confluenceTd\">choose <b>Support</b></td>\n </tr>\n </tbody>\n </table>\n</div>","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"125","name":"Address Issue","descriptionHtml":"","callToAction":"Address Issue","introHtml":"<p>An order cannot be shipped or delivered as there is an issue with the delivery address</p>","icon":10497,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10497","groups":[11],"key":""},{"id":"49","name":"Cancel Order","descriptionHtml":"<p>See our help page <a href=\"https://client.support.3-dm.com/servicedesk/customer/portal/5/article/1254719501\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to cancel an order?</a></p>","callToAction":"Cancel Order","introHtml":"<p>Cancel an order before it ships</p>","icon":10550,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[11],"key":""},{"id":"55","name":"Damaged Package/Item","descriptionHtml":"<p>You can find links to the carriers' tracking pages <b><a href=\"https://groupe3dm.atlassian.net/servicedesk/customer/portal/5/article/1248165902\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a></b></p>","callToAction":"Damaged Package/Item","introHtml":"<p>A package was damaged</p>","icon":10521,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[14],"key":""},{"id":"62","name":"Destruction Request","descriptionHtml":"","callToAction":"Destruction Request","introHtml":"<p>Ask the warehouse to dispose of stock</p>","icon":10472,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[15],"key":""},{"id":"61","name":"Inventory Check","descriptionHtml":"","callToAction":"Inventory Check","introHtml":"<p>Check the status of inventory in the warehouse</p>","icon":10546,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[15],"key":""},{"id":"63","name":"Inventory Status Inquiry","descriptionHtml":"","callToAction":"Inventory Status Inquiry","introHtml":"<p>Ask about the status of inventory</p>","icon":10483,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[12],"key":""},{"id":"48","name":"Kitting Request","descriptionHtml":"<p>Please enter the kits you want to create, and the quantity desired</p>","callToAction":"Kitting Request","introHtml":"<p>Start a kitting job</p>","icon":10481,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[15],"key":""},{"id":"60","name":"Lost Package","descriptionHtml":"<p>You can find links to the carriers' tracking pages <b><a href=\"https://groupe3dm.atlassian.net/servicedesk/customer/portal/5/article/1248165902\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a></b></p>","callToAction":"Lost Package","introHtml":"<p>A package was lost in transit</p>","icon":10540,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[14],"key":""},{"id":"50","name":"Modify Order","descriptionHtml":"<p>See our help page <a href=\"https://client.support.3-dm.com/servicedesk/customer/portal/5/article/1255145474\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to modify an order?</a></p>","callToAction":"Modify Order","introHtml":"<p>Change the contents of an order</p>","icon":10575,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10575","groups":[11],"key":""},{"id":"65","name":"Order Issue","descriptionHtml":"","callToAction":"Order Issue","introHtml":"<p>The wrong order or wrong items were delivered</p>","icon":10472,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[14],"key":""},{"id":"52","name":"Order Status Inquiry","descriptionHtml":"","callToAction":"Order Status Inquiry","introHtml":"<p>Ask about the progress of an order</p>","icon":10574,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10574","groups":[11],"key":""},{"id":"59","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>For any and all other inquiries</p>","icon":10549,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[13],"key":""},{"id":"97","name":"Quote Request","descriptionHtml":"","callToAction":"Quote Request","introHtml":"<p>Request a quote for a particular order, receiving, etc.</p>","icon":10586,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10586","groups":[13],"key":""},{"id":"54","name":"Receiving Inquiry","descriptionHtml":"","callToAction":"Receiving Inquiry","introHtml":"<p>Ask about the status of a receiving</p>","icon":10572,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10572","groups":[12],"key":""},{"id":"58","name":"Report a technical issue","descriptionHtml":"","callToAction":"Report a technical issue","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[13],"key":""},{"id":"53","name":"Return Inquiry","descriptionHtml":"","callToAction":"Return Inquiry","introHtml":"<p>Ask about the status or details of a return</p>","icon":10573,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10573","groups":[12],"key":""},{"id":"106","name":"Return Label Request","descriptionHtml":"","callToAction":"Return Label Request","introHtml":"<p>Request a return label for a client</p>","icon":10573,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10573","groups":[23],"key":""},{"id":"51","name":"Rush Order","descriptionHtml":"<p>See our help page <a href=\"https://client.support.3-dm.com/servicedesk/customer/portal/5/article/1255702530\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to rush an order?</a></p>","callToAction":"Rush Order","introHtml":"<p>Get an order out more quickly than usual</p>","icon":10530,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[11],"key":""},{"id":"124","name":"Sale/Event Notification","descriptionHtml":"","callToAction":"Sale/Event Notification","introHtml":"<p>Use this to notify 3DM of an upcoming sale, or important event that requires our attention</p>","icon":10496,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[13],"key":""},{"id":"123","name":"Special Request","descriptionHtml":"","callToAction":"Special Request","introHtml":"<p>Initiate a special request job. Custom manual order, transfer of goods etc..</p>","icon":10525,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[15],"key":""},{"id":"57","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>For technical assistance</p>","icon":10520,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[13],"key":""},{"id":"44","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"Orders"},{"id":23,"name":"Return Requests"},{"id":14,"name":"Claims"},{"id":12,"name":"Inventory"},{"id":15,"name":"Jobs"},{"id":13,"name":"Support"}],"orderMapping":{"11":[125,49,50,51,52],"12":[63,53,54],"10":[48],"14":[65,60,55],"23":[106],"13":[124,97,59,57,58],"15":[123,62,48,61]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c6c947d5-0112-3c4d-a5aa-c4eb2e47666f","appLinkName":"System Confluence","appLinkUrl":"https://groupe3dm.atlassian.net/wiki","spaceKey":"CSS","spaceName":"Customer Support System","spaceUrl":"https://groupe3dm.atlassian.net/wiki/spaces/CSS","isServer":false},"labels":[],"projectKey":"CSS","serviceDeskId":5,"kbLinkDomainURLs":["https://groupe3dm.atlassian.net","https://client.support.3-dm.com"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CSS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ODFhYjZkOS0wOTY1LTQ0ZTgtYmZiMi00MGRiYThhYTFkZDIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAzMiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjU3NTM0NTksIm5iZiI6MTc2NTc1MjI1OSwiYW5vbklkIjoiYW5vbi11c2VyIn0.3Nk_UScRfS4MIizn75ZoMO7Up65z2yIQ-gp34GP10yg","targetCollection":"upload-project-10032","endpointUrl":"https://api.media.atlassian.com","clientId":"581ab6d9-0965-44e8-bfb2-40dba8aa1dd2","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"1b430404-fbcf-43d6-923a-05ef26e47eb3","name":"Retours | Returns","categoryUrl":"https://client.support.3-dm.com/servicedesk/customer/portal/5/topic/1b430404-fbcf-43d6-923a-05ef26e47eb3","lastUpdated":"1712633750922","createdAt":"1712633716935"},{"id":"a80e204d-fe7a-46ff-8462-d240bc5c6b67","name":"Réceptions | Receivings","categoryUrl":"https://client.support.3-dm.com/servicedesk/customer/portal/5/topic/a80e204d-fe7a-46ff-8462-d240bc5c6b67","createdAt":"1712633742702"},{"id":"645e5ff6-c028-4638-8ca7-a681bb413ef9","name":"Commandes | Orders","categoryUrl":"https://client.support.3-dm.com/servicedesk/customer/portal/5/topic/645e5ff6-c028-4638-8ca7-a681bb413ef9","createdAt":"1712633804480"},{"id":"95efc192-24df-4231-91b6-2931fae8e253","name":"Bons de Commandes | Purchase Orders","categoryUrl":"https://client.support.3-dm.com/servicedesk/customer/portal/5/topic/95efc192-24df-4231-91b6-2931fae8e253","lastUpdated":"1762386280043","createdAt":"1712633835736"},{"id":"0d211e61-4456-458f-9f1d-27560c3b002c","name":"Inventaire | Inventory","categoryUrl":"https://client.support.3-dm.com/servicedesk/customer/portal/5/topic/0d211e61-4456-458f-9f1d-27560c3b002c","lastUpdated":"1712634011595","createdAt":"1712634002417"}]}},"reqCreate":{"id":60,"projectId":10032,"issueType":{"id":"10093","name":"Lost Package"},"form":{"name":"Lost Package","descriptionHtml":"<p>You can find links to the carriers' tracking pages <b><a href=\"https://groupe3dm.atlassian.net/servicedesk/customer/portal/5/article/1248165902\" class=\"external-link\" rel=\"nofollow noreferrer\">here</a></b></p>","callToAction":"Lost Package","intro":"<p>A package was lost in transit</p>","instructions":"<p>You can find links to the carriers' tracking pages <b><a href=\"https://groupe3dm.atlassian.net/servicedesk/customer/portal/5/article/1248165902\" class=\"external-link\" rel=\"nofollow noreferrer\">here</a></b></p>","icon":10540,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10075","fieldConfigId":"10219","label":"Client Order Number","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10077","fieldConfigId":"10221","label":"3DM Order Number","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10076","fieldConfigId":"10220","label":"Tracking Number","description":"Please enter the tracking number of the parcel.","descriptionHtml":"<p>Please enter the tracking number of the parcel.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Please describe the nature of the claim. ","description":"How long has the package been delayed? Has it been marked as delivered but the client has not received it?","descriptionHtml":"<p>How long has the package been delayed? Has it been marked as delivered but the client has not received it?</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/60","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/60","calendarParams":{"firstDay":0,"date":"2025-12-14T17:44:19-0500","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%d/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c6c947d5-0112-3c4d-a5aa-c4eb2e47666f","appLinkName":"System Confluence","appLinkUrl":"https://groupe3dm.atlassian.net/wiki","spaceKey":"CSS","spaceName":"Customer Support System","spaceUrl":"https://groupe3dm.atlassian.net/wiki/spaces/CSS","isServer":false},"labels":[],"projectKey":"CSS","serviceDeskId":5,"kbLinkDomainURLs":["https://groupe3dm.atlassian.net","https://client.support.3-dm.com"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ODFhYjZkOS0wOTY1LTQ0ZTgtYmZiMi00MGRiYThhYTFkZDIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAzMiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjU3NTM0NTksIm5iZiI6MTc2NTc1MjI1OSwiYW5vbklkIjoiYW5vbi11c2VyIn0.3Nk_UScRfS4MIizn75ZoMO7Up65z2yIQ-gp34GP10yg","targetCollection":"upload-project-10032","endpointUrl":"https://api.media.atlassian.com","clientId":"581ab6d9-0965-44e8-bfb2-40dba8aa1dd2","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":2,"updated":"2023-11-13T19:09:38.264874Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[55,60],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"Formulaire de Réclamation - Claim Form","submit":{"lock":false,"pdf":false},"templateFormUuid":"a39a2632-3461-4607-99b8-03a70f95b94c"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Formulaire de Réclamation - Claim Form"}]},{"type":"paragraph","content":[{"type":"text","text":"Le client ne doit remplir que les champs marqués obligatoires. Nous pouvons remplir le reste à partir de notre système - The client only has to fill out the fields marked as required. We can fill out the rest from our system"}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Coordonnées du client - Client contact info"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":56},"localId":"6202ec0d-722f-4456-aab3-9a3902a88b6f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":60},"localId":"d02beed7-7fd0-49f3-b8ec-0f52b8945302"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":89},"localId":"7282ca64-7771-45e9-8129-97b5dfbf6fad"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":94},"localId":"95c635a0-d082-4d7e-858f-eab9d6073e9a"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":58},"localId":"0fef13bf-10e6-4115-b98f-dcabf49b04b0"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":61},"localId":"64d296a9-4c00-45be-a90e-101711fcd215"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":92},"localId":"1aeeb1c3-e6a6-459d-9c90-a32c28316c22"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":59},"localId":"0875a2ca-b0f6-473f-a305-d97a86b1ced9"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":75},"localId":"7933a8db-f0f2-4307-9332-f2b5877466da"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":93},"localId":"98418446-e59b-42db-a494-58a6537143c6"}}]}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Données pour la réclamation - Claim info"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":76},"localId":"15502b85-d264-4d80-89a4-abe2cf2c6845"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":90},"localId":"567aca29-a01d-4dd0-b41a-efc3f7a3ffed"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":84},"localId":"0d2da2ed-d4a2-4104-9ef3-cb9848255d3a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":91},"localId":"250b1c5e-5754-4511-b919-f1212a928d80"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":87},"localId":"1e1cc110-a8d6-4f29-bf15-09edb9082f76"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":32},"localId":"8f8a49c2-db03-4429-b56c-41a6b9902624"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":3},"localId":"83b8d68f-04b7-4d89-832d-90d316f69b32"}}]}],"conditions":{},"sections":{},"questions":{"93":{"type":"ts","label":"No. téléphone - Phone number","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"89":{"type":"tl","label":"Pays - Country","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"84":{"type":"tl","label":"No. commande du client - Client Order #","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"90":{"type":"tl","label":"No. de suivi - Tracking #","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"56":{"type":"tl","label":"Prénom - First Name","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"61":{"type":"tl","label":"Province/État - Province/State","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"94":{"type":"cd","label":"Langue - Language","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"English - Anglais","other":false},{"id":"2","label":"French - Français","other":false}],"questionKey":""},"76":{"type":"tl","label":"Nom du client - Client Name","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"32":{"type":"rt","label":"Veuillez indiquer les AGS, descriptions et quantités - Please provide SKUs, descriptions and quantity","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"60":{"type":"tl","label":"Ville - City","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"58":{"type":"tl","label":"Nom - Last Name","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"75":{"type":"tl","label":"Code postal - Postal code","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"92":{"type":"te","label":"Courriel - Email","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"3":{"type":"at","label":"Preuve de la valeur déclarée (reçu/facture) - Proof of stated value (receipt/invoice)","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"91":{"type":"no","label":"Valeur réclamé - Claim value","description":"","validation":{"rq":false,"wh":false},"choices":[],"questionKey":""},"59":{"type":"tl","label":"Adresse - Address","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"87":{"type":"cd","label":"Transporteur - Carrier","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Postes Canada - Canada Post","other":false},{"id":"2","label":"Canpar","other":false},{"id":"3","label":"FedEx","other":false},{"id":"4","label":"Purolator","other":false},{"id":"5","label":"UPS","other":false},{"id":"6","label":"Xpedigo","other":false},{"id":"7","label":"USPS","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""}}},"uuid":"a39a2632-3461-4607-99b8-03a70f95b94c"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":2,"updated":"2023-11-13T19:09:38.264874Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[55,60],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"Formulaire de Réclamation - Claim Form","submit":{"lock":false,"pdf":false},"templateFormUuid":"a39a2632-3461-4607-99b8-03a70f95b94c"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Formulaire de Réclamation - Claim Form"}]},{"type":"paragraph","content":[{"type":"text","text":"Le client ne doit remplir que les champs marqués obligatoires. Nous pouvons remplir le reste à partir de notre système - The client only has to fill out the fields marked as required. We can fill out the rest from our system"}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Coordonnées du client - Client contact info"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":56},"localId":"6202ec0d-722f-4456-aab3-9a3902a88b6f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":60},"localId":"d02beed7-7fd0-49f3-b8ec-0f52b8945302"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":89},"localId":"7282ca64-7771-45e9-8129-97b5dfbf6fad"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":94},"localId":"95c635a0-d082-4d7e-858f-eab9d6073e9a"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":58},"localId":"0fef13bf-10e6-4115-b98f-dcabf49b04b0"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":61},"localId":"64d296a9-4c00-45be-a90e-101711fcd215"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":92},"localId":"1aeeb1c3-e6a6-459d-9c90-a32c28316c22"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":59},"localId":"0875a2ca-b0f6-473f-a305-d97a86b1ced9"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":75},"localId":"7933a8db-f0f2-4307-9332-f2b5877466da"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":93},"localId":"98418446-e59b-42db-a494-58a6537143c6"}}]}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Données pour la réclamation - Claim info"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":76},"localId":"15502b85-d264-4d80-89a4-abe2cf2c6845"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":90},"localId":"567aca29-a01d-4dd0-b41a-efc3f7a3ffed"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":84},"localId":"0d2da2ed-d4a2-4104-9ef3-cb9848255d3a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":91},"localId":"250b1c5e-5754-4511-b919-f1212a928d80"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":87},"localId":"1e1cc110-a8d6-4f29-bf15-09edb9082f76"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":32},"localId":"8f8a49c2-db03-4429-b56c-41a6b9902624"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":3},"localId":"83b8d68f-04b7-4d89-832d-90d316f69b32"}}]}],"conditions":{},"sections":{},"questions":{"93":{"type":"ts","label":"No. téléphone - Phone number","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"89":{"type":"tl","label":"Pays - Country","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"84":{"type":"tl","label":"No. commande du client - Client Order #","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"90":{"type":"tl","label":"No. de suivi - Tracking #","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"56":{"type":"tl","label":"Prénom - First Name","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"61":{"type":"tl","label":"Province/État - Province/State","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"94":{"type":"cd","label":"Langue - Language","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"English - Anglais","other":false},{"id":"2","label":"French - Français","other":false}],"questionKey":""},"76":{"type":"tl","label":"Nom du client - Client Name","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"32":{"type":"rt","label":"Veuillez indiquer les AGS, descriptions et quantités - Please provide SKUs, descriptions and quantity","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"60":{"type":"tl","label":"Ville - City","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"58":{"type":"tl","label":"Nom - Last Name","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"75":{"type":"tl","label":"Code postal - Postal code","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"92":{"type":"te","label":"Courriel - Email","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"3":{"type":"at","label":"Preuve de la valeur déclarée (reçu/facture) - Proof of stated value (receipt/invoice)","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"91":{"type":"no","label":"Valeur réclamé - Claim value","description":"","validation":{"rq":false,"wh":false},"choices":[],"questionKey":""},"59":{"type":"tl","label":"Adresse - Address","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"87":{"type":"cd","label":"Transporteur - Carrier","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Postes Canada - Canada Post","other":false},{"id":"2","label":"Canpar","other":false},{"id":"3","label":"FedEx","other":false},{"id":"4","label":"Purolator","other":false},{"id":"5","label":"UPS","other":false},{"id":"6","label":"Xpedigo","other":false},{"id":"7","label":"USPS","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""}}},"uuid":"a39a2632-3461-4607-99b8-03a70f95b94c"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}