Customer Support System

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class=\"confluenceTd\">To modify, cancel or rush an order,</td>\n <td class=\"confluenceTd\">choose <b>Orders</b></td>\n </tr>\n <tr>\n <td class=\"confluenceTd\">To inquire about the status of a receiving, return, order, or inventory</td>\n <td class=\"confluenceTd\">choose <b>Inventory</b></td>\n </tr>\n <tr>\n <td class=\"confluenceTd\">To file a claim about a damaged, lost or wrongly shipped package</td>\n <td class=\"confluenceTd\">choose <b>Claim</b></td>\n </tr>\n <tr>\n <td class=\"confluenceTd\">To request a kitting job</td>\n <td class=\"confluenceTd\">choose <b>Jobs</b></td>\n </tr>\n <tr>\n <td class=\"confluenceTd\">For all other questions</td>\n <td class=\"confluenceTd\">choose <b>Support</b></td>\n </tr>\n </tbody>\n </table>\n</div>","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"125","name":"Address Issue","descriptionHtml":"","callToAction":"Address Issue","introHtml":"<p>An order cannot be shipped or delivered as there is an issue with the delivery address</p>","icon":10497,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10497","groups":[11],"key":""},{"id":"49","name":"Cancel Order","descriptionHtml":"<p>See our help page <a href=\"https://client.support.3-dm.com/servicedesk/customer/portal/5/article/1254719501\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to cancel an order?</a></p>","callToAction":"Cancel Order","introHtml":"<p>Cancel an order before it ships</p>","icon":10550,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[11],"key":""},{"id":"55","name":"Damaged Package/Item","descriptionHtml":"<p>You can find links to the carriers' tracking pages <b><a href=\"https://groupe3dm.atlassian.net/servicedesk/customer/portal/5/article/1248165902\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a></b></p>","callToAction":"Damaged Package/Item","introHtml":"<p>A package was damaged</p>","icon":10521,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[14],"key":""},{"id":"62","name":"Destruction Request","descriptionHtml":"","callToAction":"Destruction Request","introHtml":"<p>Ask the warehouse to dispose of stock</p>","icon":10472,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[15],"key":""},{"id":"61","name":"Inventory Check","descriptionHtml":"","callToAction":"Inventory Check","introHtml":"<p>Check the status of inventory in the warehouse</p>","icon":10546,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[15],"key":""},{"id":"63","name":"Inventory Status Inquiry","descriptionHtml":"","callToAction":"Inventory Status Inquiry","introHtml":"<p>Ask about the status of inventory</p>","icon":10483,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[12],"key":""},{"id":"48","name":"Kitting Request","descriptionHtml":"<p>Please enter the kits you want to create, and the quantity desired</p>","callToAction":"Kitting Request","introHtml":"<p>Start a kitting job</p>","icon":10481,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[15],"key":""},{"id":"60","name":"Lost Package","descriptionHtml":"<p>You can find links to the carriers' tracking pages <b><a href=\"https://groupe3dm.atlassian.net/servicedesk/customer/portal/5/article/1248165902\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a></b></p>","callToAction":"Lost Package","introHtml":"<p>A package was lost in transit</p>","icon":10540,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[14],"key":""},{"id":"50","name":"Modify Order","descriptionHtml":"<p>See our help page <a href=\"https://client.support.3-dm.com/servicedesk/customer/portal/5/article/1255145474\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to modify an order?</a></p>","callToAction":"Modify Order","introHtml":"<p>Change the contents of an order</p>","icon":10575,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10575","groups":[11],"key":""},{"id":"65","name":"Order Issue","descriptionHtml":"","callToAction":"Order Issue","introHtml":"<p>The wrong order or wrong items were delivered</p>","icon":10472,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[14],"key":""},{"id":"52","name":"Order Status 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receiving</p>","icon":10572,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10572","groups":[12],"key":""},{"id":"58","name":"Report a technical issue","descriptionHtml":"","callToAction":"Report a technical issue","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[13],"key":""},{"id":"53","name":"Return Inquiry","descriptionHtml":"","callToAction":"Return Inquiry","introHtml":"<p>Ask about the status or details of a return</p>","icon":10573,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10573","groups":[12],"key":""},{"id":"106","name":"Return Label Request","descriptionHtml":"","callToAction":"Return Label Request","introHtml":"<p>Request a return label for a client</p>","icon":10573,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10573","groups":[23],"key":""},{"id":"51","name":"Rush Order","descriptionHtml":"<p>See our help page <a href=\"https://client.support.3-dm.com/servicedesk/customer/portal/5/article/1255702530\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to rush an order?</a></p>","callToAction":"Rush Order","introHtml":"<p>Get an order out more quickly than usual</p>","icon":10530,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[11],"key":""},{"id":"124","name":"Sale/Event Notification","descriptionHtml":"","callToAction":"Sale/Event Notification","introHtml":"<p>Use this to notify 3DM of an upcoming sale, or important event that requires our attention</p>","icon":10496,"iconUrl":"https://client.support.3-dm.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[13],"key":""},{"id":"123","name":"Special Request","descriptionHtml":"","callToAction":"Special Request","introHtml":"<p>Initiate a special request job. 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